Privacy Policy

Effective Date: March 28 2025

Willowcrest Equestrian Ltd. (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines the ways in which we collect, use, disclose, and protect your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing and using our website [your website URL], you acknowledge and agree to the terms of this Privacy Policy.

Please read this document carefully to understand our policies and practices regarding your personal data.

1. Information We Collect

In the course of your interactions with our website, we may collect the following types of personal information:

Personal Identification Information: This includes your name, email address, phone number, mailing address, payment details, and other necessary contact information.
Technical Information: This may include your IP address, browser type, operating system, pages viewed, referring/exit pages, and date/time stamps.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience. Cookies are small files placed on your device to gather information about how you interact with our site. You can manage your cookie preferences directly through your browser settings.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

To Provide and Improve Services: To ensure smooth communication and service delivery, including processing orders, scheduling appointments, and providing support.
To Process Transactions: To manage payments and fulfill your orders.
To Communicate with You: To send you important updates, offers, promotions, and other information relevant to your use of our services.
To Personalize User Experience: To tailor our website content and services to better suit your needs and preferences.
To Comply with Legal Obligations: To ensure compliance with applicable laws and regulations, and to enforce our terms of service.

We will not use your personal information for purposes other than those outlined in this Privacy Policy without your consent, unless permitted or required by law.

3. Disclosure of Your Information

We may share your personal information with third-party service providers who assist us in operating our business, such as:

Payment Processors: To handle transactions and payments securely.
Shipping and Fulfillment Providers: For order processing and delivery.
Email Marketing Services: For communicating promotions, newsletters, and updates.

We require that all third-party service providers uphold the confidentiality and security of your personal information in compliance with applicable privacy laws.

We may also disclose your personal information if required to do so by law, to protect our legal rights, or in response to legal processes, such as subpoenas or court orders.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will securely dispose of it.

5. Security of Your Information

We implement appropriate technical, administrative, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

Access Your Personal Information: Request access to the personal information we hold about you.
Correct Your Personal Information: Request the correction of any inaccuracies or omissions in your personal information.
Withdraw Consent: You may withdraw your consent to our use of your personal information at any time, subject to legal or contractual limitations.
File a Complaint: If you believe that we have violated your privacy rights, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the functionality of our website and personalize your experience. These technologies allow us to track users’ preferences, remember your login details, and analyze website usage to improve performance.

You may disable cookies through your browser settings, but please note that doing so may impact your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

Willowcrest Equestrian Ltd. reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights as outlined above, please contact us at:

Willowcrest Equestrian Ltd.
280049 Township Rd 235A, Rockyview County, AB T1X 2C9, Canada
Email: info@willowcrestequestrian.com

By using our website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.